Customer Terms & Conditions

---

Below are the terms and conditions by which EOS Travel conducts its business with the Client (The account holder), the Passenger (the person traveling), and the Booker (the person booking journeys). EOS Travel reserves the right to vary these terms and conditions of trading without notice.

EOS Travel sets out to provide a safe, reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.

While we will exercise all due care and consideration to carry out Client and/or Passenger instruction, we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

Transport of Goods

All parcels, packages, and goods are taken at the customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

Right to Refusal

EOS Travel reserves the right to refuse to carry any persons or objects that the driver deems likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.

EOS Travel may charge for any costs involved.

Quotes

All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Charges

We will calculate fares based upon mileage incurred, time, and out-of-pocket expenditure.

The charge rate will vary according to the type of vehicle/service required for the journey.

We operate a fixed rate for journeys to or from the local areas to: the London airports and to most London postal codes.

Most journeys are quoted traveling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic-related problem, EOS Travel reserves the right to charge the Client for any extra mileage and time.

Where a customer requests us to buy any item on their behalf or during a journey, we will take all reasonable care to purchase an exact match to the request. However, this may not always be possible.

Any items bought on behalf of the customer will be chargeable.

Surcharges

We reserve the right to apply a surcharge to:

· out of area to out of area journeys

· airport and station pick-ups.

· Christmas, New Year, and other Bank Holiday journeys

· additional stops on route

· periods of extreme weather or road conditions.

· journeys out of standard business hours.

· peak hours

· special events

· dedicated team requirements

Cancellations

EOS Travel assumes a journey request is still valid until:

A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of EOS Travel and receives confirmation by the member of staff that it is canceled.

Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then, we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey, EOS Travel may charge for any costs incurred until the time when it is apparent that EOS Travel have been satisfactorily informed of a cancellation of booking or EOS Travel have been unable to contact the Passenger.

Usually, there would be no charge for a journey canceled prior to dispatch.

Where a journey is canceled after the driver has been dispatched the Client may be liable for a charge.

Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.

Where a Client or Passenger gives incorrect information regarding a pick-up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.

Cancellation Charge

A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Waiting Time

Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay EOS Travel for the waiting time.

Variation

We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

Account Charges

All Invoices will be charged with VAT at the prevailing rate. Our Payment Terms are strictly 14 Days after the invoice date.

Security of the account

It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.

The account will be set up with minimal security measures unless the Client specifies their requirements in writing; EOS Travel is able to set up various security measures with a prior request in writing from the Client.

The Client will be liable to pay all bookings made on the account.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest under section 69 of the County Courts Act 1984 at the rate of 8% a year.

Queries

All queries are to be raised in writing within 14 days of the invoice.

Lost Property

EOS Travel accepts no responsibility for private property on our premises or in our vehicles, including accepting any liability should lost property be returned for any reason to someone who is not its owner - e.g., if someone makes a false representation to EOS Travel of ownership of property.

Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and the date that the item was left will be required.

While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, EOS Travel will not return the property to that person unless they provide the details set out in the previous paragraph.

The EOS Travel will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.

All items sent at owner's risk.

Note that EOS Travel will NOT automatically arrange insurance during transit; EOS Travel will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property - and then EOS Travel will only arrange the insurance that is made available as "standard" by the carrier chosen by EOS Travel (so EOS Travel will not be liable for the suitability).